Terms and Conditions

 1. About our Terms

  1. This website, or mobile or desktop application (all referred to in these Terms as the “Kantan Platform”) is operated by Kantan Ltd, incorporated and registered in England and Wales with company number 11681210 whose registered office is at 140 - 142 Kensington Church Street, London, United Kingdom, W8 4BN (“Kantan”).

  2. These terms and conditions (“Terms”) are made up of the following parts:

    1. Part A: Kantan Platform Terms of Use, which apply to your use of the Kantan Platform;

    2. Part B: Terms of Sale, which apply to any purchases you make via the Kantan Platform; and

    3. Part C: General Terms, which apply whenever you use the Kantan Platform and to all purchases that you make via the Kantan Platform.

  3. When certain words and phrases are used in these Terms, they have specific meanings (those words and phrases are known as “defined terms”). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can tell a term is a defined term because it will be in bold text and surrounded by speech marks).

  4. These Terms refer to the following additional terms, which also apply to your use of the Kantan Platform: (a) our Privacy Policy, which is available here; and (b) our Cookies Policy, which is available here.

  5. You should read these Terms carefully before downloading, registering or using the Kantan Platform or making a purchase via the Kantan Platform.

  6. By downloading, accessing or using the Kantan Platform, making a purchase from us or otherwise indicating your consent, you agree to be bound by these Terms.

  7. If you do not agree with or accept any of these Terms, you should not make a purchase via the Kantan Platform and stop using the Kantan Platform immediately.

  8. We recommend that you save / print a copy of these Terms for future reference.

  9. In these Terms, references to “we, our, us” and similar expressions are references to Kantan and our group companies from time to time. When we refer to “you” or “your” we mean:

    1. you, the person accessing, using or making a purchase via the Kantan Platform; and

    2. where applicable, the business on whose behalf you are acting.

  10. Please note that if you are acting for purposes relating to your trade, business, craft or profession, you will be a "Business User". In all other cases, you will be acting as a "consumer".

  11. If you are acting on behalf of your employer or another business when you access and use the Kantan Platform, you warrant that:

    1. you have full legal authority to bind your employer or that business; and

    2. you agree to these Terms on behalf of your employer or the business you represent.

Part A: Kantan Platform Terms of Use

2. Acceptable Use Policy

  1. Acceptable Use Policy

  2. You agree that you are solely responsible for:

    1. all costs and expenses you may incur in relation to your use of the Kantan Platform; and

    2. if you register an account with us (“Account”), keeping your username, password and other account details confidential.

  3. You agree that:

    1. all the information you provide to us in connection with your Account is complete and accurate and you have the right to provide it;

    2. you are the person whose details you have provided; and

    3. you will not disclose your username, password, or any other details used as part of the Kantan Platform’s security procedures to any other individual or entity, and you agree to notify us immediately in the case of any breach of security, including any unauthorized use of your username or password.

  4. The Kantan Platform is intended for use only by those who can access it from within the UK. If you choose to access the Kantan Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

  5. We may prevent or suspend your access to the Kantan Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Prohibited Use of the Kantan Platform

  1. You may not use the Kantan Platform:

    1. in any way that violates any applicable laws;

    2. in any way that violates the provisions of clause 7 of these Terms;

    3. in any way that violates Kantan’s, or any third party’s, rights (including intellectual property rights);

    4. to transmit, or procure the sending of, any advertising or promotional material without our prior written consent;

    5. to impersonate or attempt to impersonate any other user or entity; and/or

    6. to engage in any other conduct that adversely affects or interferes with any other user’s use of the Kantan Platform, or which may harm Kantan or users of the Kantan Platform, or expose them to liability.

  2. You shall not: (a) misuse the Kantan Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful; (b) attempt to gain unauthorised access to the Kantan Platform; or (c) otherwise attempt to influence or interfere with the functionality of the Kantan Platform.

4. App Updates and Upgrades

  1. By installing the app, you consent to the installation of the app and any updates or upgrades that are released through the Kantan Platform. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with Kantan’s servers to deliver the app functionality and to record usage metrics, (ii) affect app-related preferences or data stored on your device, and (iii) collect personal information as set out in our Privacy Policy. You can uninstall the app(s) at any time.

5. Your privacy and personal information

  1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

  2. Our privacy policy is available here.

6. Ownership, use and intellectual property rights

  1. The Kantan Platform and all intellectual property rights in it including but not limited to any information, data, materials or other content that is provided or made available on the Kantan Platform (excluding User Content, as defined in clause 7) are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and are free to use them as we and they see fit.

  2. Nothing in these Terms grants you any legal rights in the Kantan Platform other than as necessary to enable you to access the Kantan Platform. You agree not to adjust, to try to circumvent, or to delete any notices contained on the Kantan Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Kantan Platform.

7. Submitting information to the Kantan Platform

  1. By uploading, posting, sharing or submitting any content (“User Content”) to the Kantan Platform, you grant us and our affiliates a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use, change, copy, process, reproduce, transfer, distribute and publish such User Content as we deem reasonably necessary in connection with our business (such as in order to promote Kantan’s or any affiliate company’s products and services) and to fulfil our contractual relationship with you.

  2. While we try to make sure that the Kantan Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, please do not submit to the Kantan Platform any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation, or any other information that you regard as confidential, sensitive (whether commercially or otherwise) or valuable (“Unwanted Submissions”). While we value your feedback, you agree not to submit any Unwanted Submissions.

  3. Should you submit to the Kantan Platform any Unwanted Submissions in contravention of clause 7.2, as we will have no way of knowing if such Unwanted Submissions are confidential, sensitive or valuable, we may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis in accordance with the licence granted to us in clause 7.1.

8. Accuracy of information and availability of the Kantan Platform

  1. While we try to make sure that the Kantan Platform is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Kantan Platform will be fit or suitable for any purpose. Any reliance that you may place on the information on the Kantan Platform is at your own risk.

  2. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

  3. While we try to make sure that the Kantan Platform is available for your use, we do not promise that the Kantan Platform is available at all times nor do we promise the uninterrupted use by you of the Kantan Platform.

9. Disclaimer of Warranties

  1. The Kantan Platform, the content and the technology of the Kantan Platform are provided on an “as is, as available” basis. To the fullest extent permitted by law, if you are a Business User we expressly disclaim all warranties, including the warranties of satisfactory quality, fitness for a particular purpose and non-infringement. We disclaim all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of, or in any way related to: (a) any errors in or omissions on the Kantan Platform, the content, and job postings including, but not limited to, technical inaccuracies, errors, mistakes or inaccuracies in job postings, typographical errors; (b) third party communications; (c) the unavailability of the Kantan Platform, the content, job postings, or any portion thereof; (d) your use of the Kantan Platform, the content or the postings; or (e) your use of any equipment or software in connection with the Kantan Platform, the content or postings.

  2. Without limiting the foregoing, Kantan does not warrant that access to the Kantan Platform will be uninterrupted or that the Kantan Platform will be error-free.

  3. Kantan does not warrant that the Kantan Platform is free from computer viruses, system failures, worms, trojan horses, or other harmful components or malfunctions, including during hyperlink to or from third-party websites.

  4. The above clauses do not apply in respect of any warranty that cannot be limited or excluded under applicable law.

Part B: Terms of Sale

10. Orders

  1. This Part B of the Terms set out the terms of sale applicable to any purchases you make on the Kantan Platform (“Terms of Sale”).

  2. You can place an order to receive services (“Order”) via the Kantan Platform.

  3. Prior to submitting an Order, you should check that the information you have submitted is correct, as once your order is submitted, we will begin processing it immediately. Please note that these Terms of Sale are in the English language and will not be filed by us.

  4. Your Order constitutes an offer to us. When you place an Order, we will send you an email acknowledging receipt of your Order. We will then send another email to confirm the date of your appointment and accept your Order (“Confirmation Email”). Unless you have cancelled your Order before we send the Confirmation Email or we have notified you that we cannot accept your Order, a separate contract will come into existence between you and us when we send you the Confirmation Email (“Contract”).

11. Our Services

  1. We will begin the services on the appointment date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.

  2. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the Contract.

12. Payment

  1. The prices for the services will be communicated to you during the order process.

  2. You can pay for the services using any of the payment methods set out on the Kantan Platform. Please ensure you use a valid payment method when placing your Order.

13. Cancellation and refunds

This clause 13 applies to consumers only.

  1. You have a statutory right to cancel your Order up to 14 days after you enter into a Contract with us. However, you agree that we can begin providing services to you during this cancellation period. You acknowledge that if you want to book an appointment to take place during this statutory cancellation period and:

    1. we provide the services in full, you will lose the right to cancel; or

    2. we partially perform the services, you will be required to pay for the proportion of services supplied to you.

  2. To exercise your right to cancel, you must inform us of your decision to cancel the Contract by making a clear statement to us. The easiest way to do this is by contacting us using the details in clause 22. You may use the following model cancellation form but are not required to do so:

Model Cancellation Form

To Kantan Ltd , 140 - 142 Kensington Church Street, London, United Kingdom, W8 4BN, support@kantan.tech

I/We(*) hereby give notice that I/We(*) cancel my/our(*) contract of sale for the provision of the following service:

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable

  1. We will send you an acknowledgement of receipt of your notice to cancel by email.
  2. If you cancel your Contract with us, we will reimburse all payments we have received from you for your Order. We will make this reimbursement no later than 14 days after the day we are informed about your decision to cancel. We will make the reimbursement using the same means of payment you use to pay for your Order, unless you expressly agree otherwise.

Part C: General Terms

14. Limitation of liability

  1. If you are a Business User, then subject to clause 14.3, the following sub-clauses apply:

    1. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) your use of, or inability to use, the Kantan Platform; or (b) your use of or reliance on any content displayed on the Kantan Platform.

    2. In particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

    3. Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited to £100.

  2. If you are a consumer, then subject to clause 14.3, the following sub-clauses apply:

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

    2. You agree not to use the Kantan Platform, or any services we provide to you, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    3. Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

    4. Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise shall be limited to the greater of: (i) £100; and (ii) the total price paid by you for your Order.

  3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. For instance, we do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

15. Events beyond our control

  1. Circumstances outside of our control may cause interruption to or failure of the Kantan Platform. These include, but are not limited to, internet and connectivity interruptions, power outages, and issues with third party systems which interact with the Kantan Platform.

  2. If our ability to perform our obligations is delayed by an event outside our control then we will contact you to let you know and take steps to minimise the delay. However, we shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

16. Rights of third parties

  1. No one other than a party to these Terms has any right to enforce any of these Terms.

17. Changes to these Terms or the Kantan Platform

  1. We reserve the right to vary these Terms from time to time. Each time you wish to use the Kantan Platform, please check these Terms to ensure you understand the terms that apply at that time. We may also update and change the Kantan Platform from time to time to reflect changes to our products, our users’ requirements or our business plans.

  2. Unless the change is due to a change in law or for security reasons – in which case we may need to change these Terms on shorter notice – we will provide you with at least 10 days’ advance notice of any changes to these Terms if you have an Account with us. In addition to notifying you, our updated Terms will be displayed on the Kantan Platform and by continuing to use and access the Kantan Platform following such changes, you agree to be bound by any variation made by us. However, if you have placed an Order with us, the Terms applicable at the time of your Order will apply to that Order. If you do not agree with the changes we make to the Terms, you must stop using the Kantan Platform. You can also cancel your agreement to these Terms by cancelling your Account.

  3. We may introduce charges for use of the Kantan Platform, or particular features of it, in future, and we will ensure that we provide you with reasonable notice and information around this.

18. No Agency

  1. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by these Terms.

19. Deactivation and Suspension

  1. From time to time we may need to temporarily suspend the Kantan Platform, for example in order to carry out system maintenance, to implement security measures and address systems issues.

  2. Kantan may suspend your right to use the Kantan Platform pending its investigation of a potential breach by you of these Terms. Kantan may deactivate your Account or limit your use of the Kantan Platform upon its determination that you breached a provision of these Terms.

20. Other Important Information

  1. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

  2. Even if we delay in enforcing these Terms against you, we can still enforce them later. If we do not immediately insist that you do anything you are required to do under these Terms, or if we delay in taking steps against you for breaching these Terms, that will not mean that you do not have to do those things and will not prevent us taking steps against you at a later date.

21. Governing law

  1. These Terms and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

  2. If you are a Business User, you and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms, its subject matter or formation (including non-contractual disputes or claims).

  3. If you are a consumer, you can bring legal proceedings in respect of these Terms and any dispute or claim arising out of, or in connection with, these Terms, its subject matter or formation (including non-contractual disputes or claims) in the English courts. If you live in Scotland or Northern Ireland, you can choose to bring legal proceedings in either the English courts or the courts of the country where you live.

  4. If you are a consumer and you are resident in the UK, you will benefit from any mandatory provisions of local law. Nothing in these Terms, including clause 21.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

22. Contacting us

  1. If you need to contact us for any reason, please:

    email: support@kantan.tech;

    phone: +44 330 818 8759; or

    write to us at: Kantan Ltd, 140-142 Kensington Church Street, London, W8 4BN.

    Terms last updated: 27 May 2022.